FAQ
Want to know more about us ?
What’s Miyara Ayurveda Paris ?
Miyara Ayurveda Paris is a natural cosmetics care brand inspired by the principles of Ayurveda, using only Ayurvedic botanicals as ingredients and born in Paris, FR.
Where is Miyara Ayurveda Paris based ?
We feel honoured to certify that we are a French brand and that our products are made in France.
How can I best contact Miyara Ayurveda Paris ?
The easiest way to get in touch with us is by email at contact@miyaraayurvedaparis.com.
Please keep in mind that our team strives to answer to all inquiries within 24 hours, Monday through Friday, except holidays.
About our products
How can I find out more about a product ?
You can learn all about our products on their individual product pages. If you have any other questions, please contact our customer care team. Simply email them at contact@miyaraayurvedaparis.com using the email address you used to place your order.
Please keep in mind that our team strives to answer to all inquiries within 24 hours, Monday through Friday, except holidays.
Is Miyara Ayurveda Paris suitable for all hair types ?
Products from Miyara Ayurveda Paris are formulated for all hair types including fine or thinning hair, curly hair and afro hair textures.
Is Miyara Ayurveda Paris suitable for men ?
We can confirm Miyara Ayurveda Paris products are suitable for both men and women.
Can the Ayurvedic pre-shampoo oil treatment be used when pregnant or breastfeeding ?
Miyara Ayurveda Paris pre-shampoo oil treatment contains a high concentration of fenugreek. Despite being made from 100% naturally derived ingredients, unfortunately, for expectant and breastfeeding mothers, fenugreek oil is not recommended during pregnancy.
Do you know why?
Fenugreek is an herb that has been traditionally used in Ayurvedic medicine and is known for its potential health benefits. It contains compounds such as phytoestrogens, which are plant-derived compounds with structures similar to estrogen.
During pregnancy, hormonal balance is crucial for the development of the fetus. Excessive amounts of estrogen-like compounds, such as those found in fenugreek, could potentially interfere with the body's natural hormonal regulation. This is why some sources recommend caution with fenugreek consumption or use during pregnancy.
However, it's important to note that the concentration of any specific compound in a product can vary, and the effects may depend on factors such as dosage and individual response. Pregnant and breastfeeding women are often advised to be cautious about herbal products and supplements due to the potential for interactions with pregnancy-related hormones.
If you have concerns about using products containing fenugreek during pregnancy or breastfeeding, it's best to consult with a healthcare professional who can provide guidance based on your individual health status and circumstances. They can offer personalized advice and take into account any specific conditions or factors that may be relevant to your situation.
However, you can always use our pre-shampoo oil treatment after childbirth, as it has many excellent benefits!
How to use our products ?
How do I use the Ayurvedic pre-shampoo oil ?
Miyara Ayurveda Paris Ayurvedic pre-shampoo oil Ayurvedic pre-shampoo oil combines 10 Ayurvedic botanical oils known for their stimulating and high-performance properties. Amla, Bhringraj, Brahmi, Castor, Fenugreek, Ginger, Hibiscus, Safflower, Sesame, and Sunflower oils work synergistically to nourish, strengthen the scalp, and encourage hair growth by increasing blood flow to the scalp.
How to use our Ayurvedic pre-shampoo oil treatment ?
Section your hair.
Apply a small amount of oil to your scalp.
Perform an Ayurvedic scalp massage on your head before spreading it through your hair; repeat as needed.
Leave it on for one hour before rinsing with shampoo.
About our ingredients and formulations
What ingredients are used in Miyara Ayurveda Paris products ?
We are pleased to confirm that all of our products are made from 100% naturally derived ingredients and are free from SLS, Parabens and Silicones. You can find more information on every product’s sections on our website.
What ingredients are used in the Ayurvedic pre-shampoo oil treatment?
We are pleased to confirm that all of our Ayurvedic pre-shampoo oil treatment is made from 100% naturally derived ingredients and is free from SLS, Parabens and Silicones.
Miyara Ayurveda Paris Ayurvedic pre-shampoo oil Ayurvedic pre-shampoo oil combines 10 Ayurvedic botanical oils known for their stimulating and high-performance properties. Amla, Bhringraj, Brahmi, Castor, Fenugreek, Ginger, Hibiscus, Safflower, Sesame, and Sunflower oils work synergistically to nourish, strengthen the scalp, and encourage hair growth by increasing blood flow to the scalp.
Is Miyara Ayurveda Paris a vegan and cruelty-free brand ?
All of our products are vegan and cruelty free, from ingredient sourcing to production. We do not conduct or commission animal testing of any of our formulations or ingredients. You can find more information on the Our formulas page.
About the orders process
My order arrived but there’s a problem. What can I do ?
We are really sorry to hear that! Over 99% of our purchases arrive without any problems, however, if you have a problem with your order, our customer service team would be happy to assist you. Simply send an email to contact@miyaraayurvedaparis.com using the email address you used to place your order.
Please keep in mind that our team makes every effort to respond to all enquiries within 24 hours, Monday through Friday, except holidays.
I just placed my order but there’s a problem. What do I do ?
We are really sorry to hear that! Our customer service team would be happy to assist you.
Simply send an email to contact@miyaraayurvedaparis.com using the email address you used to place your order.
Please keep in mind that our team makes every effort to respond to all enquiries within 24 hours, Monday through Friday, except holidays.
I didn’t receive my confirmation email. What do I do ?
We are really sorry to hear that! Our customer service team would be happy to assist you.
Simply send an email to contact@miyaraayurvedaparis.com using the email address you used to place your order.
Please keep in mind that our team makes every effort to respond to all enquiries within 24 hours, Monday through Friday, except holidays.
About the payment process
Can I pay by card ?
Yes, on our checkout page, you'll see just below all the fields to input your credit card information so you can pay directly via card.
When will my payment card be charged ?
Your credit card will be charged as soon as your order is placed, as it is with every online order.
About the shipping process
Where is Miyara Ayurveda Paris shipped from ?
We feel honoured to certify that we are a French brand and that our products are made in France. All our products are shipped from Paris.
Where does Miyara Ayurveda Paris ship ?
We ship to France and a few more countries. Please visit our delivery information page for the most up-to-date information on where we ship.
How much does shipping cost ?
All of our delivery costs may be found on our delivery information page.
How long does shipping take ?
Delivery timings are determined by the kind of delivery and the amount of time required for preparation.
Delivery to France, please allow 2 to 4 working days for delivery by Colissimo or Relais Pickup.
Please allow 5 to 10 working days for delivery to French overseas departments and territories and other countries.
Can I modify or cancel my order ?
Our orders are processed and shipped fast. If you email our customer care team at contact@miyaraayurvedaparis.com, we will try our utmost to amend an existing order, but we cannot promise that your order will be cancelled or modified. If it cannot be changed, our team will be happy to arrange an exchange or return for you.
Please keep in mind that we do not currently accept returns or exchanges for orders placed outside of France.
Will I have to pay taxes and duties on my order ?
Our online prices include customs and taxes, so your shipment will arrive at your door without further charges. More information about our shipping rules may be found on our delivery information page.
How do I track my order ?
To track your order please use the following link and use the tracking number sent in your email.
I can’t track my order. What do I do ?
We are really sorry to hear that! Our customer service team would be happy to assist you.
Simply send an email to contact@miyaraayurvedaparis.com using the email address you used to place your order.
Please keep in mind that our team makes every effort to respond to all enquiries within 24 hours, Monday through Friday, except holidays.
About the returns process
Do you accept returns ?
We manufacture our products with your satisfaction in mind, and we sincerely hope you enjoy them. However, if you find that you are not satisfied for any reason, please let us know so that we can help you return your products within 14 days of receipt for a full refund.
If 14 days have elapsed since receipt of the product, we are unfortunately unable to offer you a refund or exchange. If you send us your order within 14 days of receipt, it will be refunded if and only if the item has not been used and is in the same condition as you found it, with the safety cap.
Please keep in mind that we do not currently accept returns or exchanges for orders placed outside of France. Unfortunately, only full-price items can be refunded.
What’s the return address ?
Our customer service team would be happy to assist you. Simply send an email to contact@miyaraayurvedaparis.com using the email address you used to place your order.
Please keep in mind that our team makes every effort to respond to all enquiries within 24 hours, Monday through Friday, except holidays. You will find more informations on our return and refund policy page.
How do I return or exchange my order ?
If you would like to return your product, please follow the instructions below:
1. Please contact our customer care service team by e-mail at contact@miyaraayurvedaparis.com explaining your request.
2. We will get back to you as soon as possible.
3. We will ask you to reply to our e-mail by providing us with the purchase invoice that was sent to you by e-mail when your payment was validated.
4. We'll validate your invoice and e-mail you the returns address. We regret that we cannot cover the cost of returns.
5. Once we have received your return, we will send you an e-mail to inform you that we have received your returned item.
6. We will also let you know if your refund request has been successful.
If approved, your refund will be processed and a credit will automatically be applied to your original credit card. We regret that we are unable to refund initial shipping charges.
How does it take to process a return ?
It may take up to 14 business days to receive return orders. Refunds take 5-10 business days to appear on your account when they are received.
About our social media
Can I share pictures or videos that I captured using Miyara Ayurveda Paris products?
Yes, of course, with #miyaraayurvedaparis or #miyaraayurveda on the networks, your photo may appear on our home wall.